Qualified enquiries, answered in minutes

A professional services firm losing work to whoever replied first. We wired qualification and routing so every enquiry gets an answer the same hour.

Read the case study

Services

  • AI agents
  • Workflow automation

Details

Client
Withheld
Industry
Professional services
Delivered
May 2026
  • Three brass chutes entering from above, each pouring coloured glass beads into one shallow stone bowl on a deep blue ground.
  • A wire in-tray heaped with unsorted buff document wallets, the top one askew, on a blue desk beside an overcast window.
  • Three brass-handled card drawers on a green leather desktop, each holding blank unmarked cards, the middle drawer half drawn out under a desk lamp.
  • An empty buff document wallet lying open and flat on a deep violet surface, its gusset creased from long use, nothing inside.

The problem

Enquiries arrived by form, phone and email into three different places. Whoever noticed first replied, and if nobody noticed, the enquiry aged. In a market where prospects contact three firms at once, the slowest reply loses regardless of who is best suited to the work.

What we did

One intake surface, then an agent that asks what a partner would ask: scope, timeline, budget range, jurisdiction. The answers are written into the record rather than sitting in a reply thread, and the enquiry is routed by service area and availability with the context attached.

Follow-up is sequenced: an acknowledgement immediately, a reminder before the call, and a nudge when a thread goes quiet.

What changed

Nothing waits for someone to notice it. The partner who picks up an enquiry has the qualifying answers before the first conversation, so that conversation starts at the useful part.

Result

Same hour
First response
0
Enquiries left unrouted

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