Hospitality
Vela Hospitality
Direct-booking site + WhatsApp automation
+94%Direct bookings
IndustryHospitality
Timeline4 months
The challenge
Vela paid heavy commissions to booking platforms and had no direct relationship with guests.
The approach
Build
A direct-booking website that makes booking effortless on any device.
Rank
Local and answer-engine visibility for the questions travellers ask.
Automate
WhatsApp automation for enquiries, confirmations, and upsells.
The results
+94%Direct bookings
−38%Platform commissions
+57%Repeat guests
4moTo results
“Guests now book with us directly — and we own the relationship from the first message.”